Terms of Service

These Terms of Service (the "Terms") govern your use of the OSENBOLT platform operated by EdebornAI-Tech UG (haftungsbeschränkt) ("we", "us", "OSENBOLT"). By creating an account or using our services, you agree to be bound by these Terms.

OSENBOLT is a B2B sales outreach platform that provides email campaign automation, contact management, and analytics. These Terms apply to all users, whether individuals or organizations.

• You must provide accurate and complete registration information.
• You are responsible for keeping your account credentials secure.
• You must be at least 18 years old to use OSENBOLT.
• One organization account per entity. Do not create multiple accounts to circumvent limits.
• You are responsible for all activity that takes place under your account.

You agree not to use OSENBOLT to:

• Send spam, unsolicited bulk email, or phishing messages.
• Send email to purchased, scraped, or non-permission-based lists in jurisdictions where consent is required.
• Violate the GDPR, CAN-SPAM, CASL, UWG, or any other applicable anti-spam or data protection law.
• Harass, threaten, defame, or discriminate against individuals.
• Distribute malware, viruses, or harmful content.
• Impersonate others or misrepresent your identity or affiliation.
• Attempt to gain unauthorized access to our systems or to other users' data.
• Exceed reasonable usage limits or abuse platform resources.
• Resell or redistribute the service without authorization.

We reserve the right to suspend or terminate accounts that violate this policy without prior notice. Serious violations may be reported to the relevant authorities.

• You retain all ownership rights to the data you upload, including contacts, templates, and campaigns.
• You grant us a limited license to process your data solely to provide the service.
• You are the data controller for your contacts' personal data. We act as a data processor under Art. 28 GDPR.
• You are responsible for having a valid legal basis to process your contacts' data and for informing them as required by law.
• After account termination, we delete your data within 30 days unless a legal retention obligation applies.

• Emails are sent through your connected mailbox (Gmail, Outlook, or SMTP), not through our own servers.
• We are not responsible for deliverability issues caused by your sender reputation, domain configuration, or content.
• We apply daily sending limits to protect your mailbox reputation and our platform.
• We add a List-Unsubscribe header to comply with mailbox-provider requirements and CAN-SPAM.
• You are responsible for honoring unsubscribe requests within 10 business days (CAN-SPAM) or immediately (GDPR).

We aim to provide a high level of uptime but do not guarantee uninterrupted service. We are not liable for damages resulting from downtime, data loss, or service interruptions caused by:

• Planned maintenance, which we announce in advance where possible.
• Events beyond our reasonable control (force majeure).
• Outages at third-party service providers such as Supabase, Vercel, Google, or Microsoft.
• Your own internet connection or equipment.

• Plans and pricing. OSENBOLT offers a free plan and paid subscription plans. Current plans and prices are shown on our pricing page. Prices are stated in euros (EUR) and exclude any applicable value-added tax (VAT), which is added where required by law.
• Billing cycle. Paid subscriptions are billed in advance on a recurring monthly or yearly basis, as selected at checkout, and renew automatically until cancelled. Payments are processed securely by our payment provider, Stripe.
• Plan changes. You may upgrade or downgrade at any time from your billing settings. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.
• Cancellation. You may cancel at any time from your billing settings. Your plan stays active until the end of the paid period and is not renewed afterward.
• Refunds. Except where required by mandatory consumer-protection law, payments for elapsed subscription periods are non-refundable. Consumers within the EU may have a statutory right of withdrawal, as described at sign-up.
• Late or failed payment. If a payment fails, we may suspend access to paid features after reasonable notice until the outstanding amount is settled.

The OSENBOLT platform, including its software, design, logos, and documentation, is protected by copyright and intellectual property law. You may not copy, modify, distribute, or reverse-engineer any part of the platform.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages.
• Our total liability is limited to the fees you paid in the 12 months preceding the claim.
• We are not liable for actions taken by email recipients in response to your campaigns.
• We are not liable for data loss. You are responsible for maintaining backups of your data.

These limitations do not apply to liability for intentional misconduct (Vorsatz) or gross negligence (grobe Fahrlässigkeit) under German law, nor to liability under mandatory statutory provisions such as product liability.

• You may terminate your account at any time from the Settings page.
• We may terminate or suspend your account for a violation of these Terms with reasonable notice.
• On termination, your right to use the service ends immediately.
• We delete your data within 30 days of termination, subject to legal retention requirements.
• Active campaigns stop immediately upon account termination.

From time to time we may offer features labelled as beta, preview, or early access. These are provided as-is for you to try, may change or be withdrawn, and may be less reliable than generally available features. We may exclude beta features from any service commitments.

If you send us ideas, suggestions, or feedback about the platform, you grant us a non-exclusive, royalty-free, perpetual right to use that feedback to improve our products and services, without obligation or compensation to you. You are not required to provide feedback.

You may not transfer or assign these Terms or your account to another party without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you. These Terms bind and benefit the parties and their permitted successors.

You agree to use OSENBOLT in compliance with all applicable export control and sanctions laws. You confirm that you are not located in, and will not use the service on behalf of a party located in, a country or region subject to comprehensive sanctions, and that you are not a person with whom dealings are prohibited under applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions stay in full effect, and the invalid provision is replaced by a valid one that comes closest to its original intent. These Terms, together with our Privacy Policy and any plan terms shown at checkout, form the entire agreement between you and us regarding the platform and replace any prior agreements on the same subject.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For B2B disputes, the exclusive place of jurisdiction is Bremen, Germany. Mandatory consumer protection jurisdiction rules remain unaffected.

We may update these Terms from time to time. We will notify you of material changes by email or in-app notification at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.