Terms of Service / Nutzungsbedingungen

Last updated: August 2026

1. Scope & Agreement

These Terms of Service ("Terms") govern your use of the OSENBOLT platform operated by [COMPANY_NAME] ("we", "us", "OSENBOLT"). By creating an account or using our services, you agree to be bound by these Terms.

OSENBOLT is a B2B sales outreach platform that provides email campaign automation, contact management, and analytics. These Terms apply to all users (individuals and organizations).

2. Account Registration

• You must provide accurate and complete registration information.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 18 years old to use OSENBOLT.
• One organization account per entity — do not create multiple accounts to circumvent limits.
• You are responsible for all activity under your account.

3. Acceptable Use Policy

You agree NOT to use OSENBOLT to:

• Send spam, unsolicited bulk email, or phishing messages
• Send emails to purchased, scraped, or non-permission-based lists in jurisdictions where consent is required
• Violate GDPR, CAN-SPAM, CASL, UWG, or any other applicable anti-spam or data protection law
• Harass, threaten, defame, or discriminate against individuals
• Distribute malware, viruses, or harmful content
• Impersonate others or misrepresent your identity/affiliation
• Attempt to gain unauthorized access to our systems or other users' data
• Exceed reasonable usage limits or abuse platform resources
• Resell or redistribute the service without authorization

We reserve the right to suspend or terminate accounts that violate this policy without prior notice. Serious violations may be reported to law enforcement.

4. Your Data & Content

• You retain all ownership rights to data you upload (contacts, templates, campaigns).
• You grant us a limited license to process your data solely to provide the service.
• You are the data controller for your contacts' personal data. We act as a data processor under Art. 28 GDPR.
• You are responsible for having a valid legal basis to process your contacts' data and for informing them as required by law.
• Upon account termination, we will delete your data within 30 days unless legal retention obligations apply.

5. Email Sending & Deliverability

• Emails are sent through your connected mailbox (Gmail, Outlook, SMTP) — not our servers.
• We are not responsible for deliverability issues caused by your sender reputation, domain configuration, or content.
• We enforce daily sending limits to protect your mailbox reputation and our platform.
• We add List-Unsubscribe headers to comply with ISP requirements and CAN-SPAM.
• You are responsible for honoring unsubscribe requests within 10 business days (CAN-SPAM) or immediately (GDPR).

6. Service Availability

We aim to provide 99.9% uptime but do not guarantee uninterrupted service. We are not liable for damages resulting from downtime, data loss, or service interruptions caused by:

• Planned maintenance (we will notify users in advance when possible)
• Force majeure events
• Third-party service provider outages (Supabase, Vercel, Google, Microsoft)
• Your internet connection or equipment

7. Payment & Subscription

[PAYMENT_TERMS — Update when billing is implemented. Include: pricing, billing cycle, refund policy, late payment terms, plan changes, cancellation.]

8. Intellectual Property

The OSENBOLT platform, including its software, design, logos, and documentation, is protected by copyright and intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the platform.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages.
• Our total liability is limited to the fees paid by you in the 12 months preceding the claim.
• We are not liable for actions taken by email recipients in response to your campaigns.
• We are not liable for data loss — you are responsible for maintaining backups of your data.

These limitations do not apply to liability for intentional misconduct (Vorsatz) or gross negligence (grobe Fahrlässigkeit) under German law, nor to liability under mandatory statutory provisions (e.g., product liability).

10. Termination

• You may terminate your account at any time from the Settings page.
• We may terminate or suspend your account for violation of these Terms with reasonable notice.
• Upon termination, your right to use the service ceases immediately.
• We will delete your data within 30 days of termination (subject to legal retention requirements).
• Active campaigns will be immediately stopped upon account termination.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For B2B disputes, the exclusive place of jurisdiction is [CITY_OF_JURISDICTION — e.g., Munich, Germany]. Mandatory consumer protection jurisdiction rules remain unaffected.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

13. Contact