Key concepts

A workspace is your company account. It holds your mailboxes, contacts, campaigns, and team. Everything you create lives inside one workspace, and your teammates share it. Your data is isolated from every other workspace on the platform.

A mailbox is an email account you have connected to send from, such as a Gmail or Outlook account. OSENBOLT sends through your real mailbox, not through a shared server, so your emails come from you and land in normal inboxes. Each mailbox has its own daily limit and sending schedule. See Mailboxes.

A contact is one person you want to reach, with their email address and any details you know about them, such as name, company, and job title. You can use those details to personalize your messages. Contacts live in your workspace and can be used across many campaigns. See Contacts and lists.

A segment is a saved group of contacts that match a rule you set, for example everyone with the job title that contains Head of Sales. Segments make it easy to target the right people without rebuilding a list every time.

A campaign is the outreach you run toward a group of contacts. Inside it is a sequence, which is the ordered set of emails you send: a first message, then one or more follow-ups. Each email in the sequence is a step. See Campaigns and sequences.

A step is a single email in your sequence, along with the rules around it, such as how many days to wait before sending it and whether to skip it if the person already replied. A two-step sequence sends the first email, waits, then sends one follow-up.

An enrollment is one contact inside one campaign. It tracks where that person is in the sequence and what has happened to them. An enrollment moves through these states:

• Active: currently moving through the sequence.
• Queued: waiting for its turn to send inside the schedule.
• Paused: on hold, for example between steps or when a campaign is paused.
• Completed: reached the end of the sequence successfully.
• Stopped: ended early, usually because the person replied or unsubscribed.
• Failed: could not be delivered, usually a hard bounce to an invalid address.